Process improvement projects often offer a new way of looking at things – not just in terms of how something works, but also in how people operate.

Recently, senior NDCS leaders and support staff gathered to talk about duties assigned to administrative assistants. The process included identifying specific functions and the person best assigned to handle them as well as defining regular tasks versus special projects. Some duties were moved to best align with the role of the supervisor who oversees the position. In some cases, new duties were added.

Not only will this lead to efficiencies in how those jobs are carried out, but should also make the roles more appealing for applicants. #COEMonth